Refund policy

We want you to be thrilled with every purchase from GLOW for a cause! Please reach out to us at info@glowforacause.com if you are not happy with your order. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The customer pays the shipping cost to return their item, and we pay the shipping to replace an exchange (if applicable).

To be eligible for a return, your item must be close to 90% full.

To start a return, you can contact us at info@glowforacause.com. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 

GLOW for a cause, 3700 Quebec St. Unit 100-243, Denver, CO 80207

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like our Discovery Set and complimentary samples. Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
If you'd prefer to swap out your product for a different one of the same value, please let us know and we'll send along your new product once we receive your return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@glowforacause.com.

Order Issues & Exchanges

If a product is damaged during shipping, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required.